Responsible Gaming Policy

Boomerang Casino considers the entertainment of its users a fundamental value, which must always be experienced in a context of safe, conscious, and controlled fun. We firmly believe that the gaming activities offered by our platform should represent solely a moment of leisure and not a source of financial, emotional, or social stress. This Responsible Gaming Policy has been drafted with the precise aim of illustrating our company's constant commitment to promoting a protected environment, offering resources, transparent information, and practical tools that allow our users to maintain total control over their experience, preventing the onset of compulsive behaviors.

The first and most important pillar of our responsible gaming policy is the strict age restriction. Access, registration, and use of the services offered on the platform are permitted exclusively to individuals who have reached the age of eighteen (18+). We consider the protection of minors an unexceptionable legal and moral obligation. To enforce this prohibition, we carry out strict identity checks at the time of registration and during withdrawal. If through our security checks we find that an account is managed by a minor, we will proceed with the immediate suspension of the account, the seizure of any winnings, and reporting to the competent authorities where required by law.

We actively promote a culture where the user recognizes the activity offered as a form of paid entertainment and not as a method to generate income, get rich, or solve financial difficulties. We advocate that every individual should play in proportion to their real financial means. It is essential to establish precise time and spending limits before starting to participate, categorically avoiding chasing losses. Furthermore, we strongly advise against using our services under the influence of alcohol, drugs, perception-altering medications, or during periods of strong emotional stress, anxiety, or depression.

To actively support our users in managing their activity, we provide a series of sophisticated self-control tools within the personal account. The use of these features is strongly encouraged and designed to be simple, immediate, and inviolable once configured.

Deposit Limits

We consider it fundamental that users never spend beyond their means. For this reason, we offer the possibility to set strict limits on the maximum amount of funds that can be deposited into the account. These limits can be configured on a daily, weekly, or monthly basis. Once the established limit is reached, the system will automatically block further deposit transactions until the end of the selected period. Requests to lower the limit take immediate effect, while any request to raise limits involves a cooling-off period to prevent impulsive decisions.

Loss and Session Limits

In addition to deposit limits, the user has the option to set specific limits on overall net losses, to protect their balance from unexpected negative trends. Similarly, it is possible to configure a maximum time limit for each individual login session. Upon reaching the defined time threshold, the user will receive a warning and, if configured, will be automatically disconnected from the platform, promoting an essential break and preventing excessively prolonged sessions.

Reflection Breaks (Time-Out)

In the event that the user feels the need to temporarily step away from our services to regain balance, we offer the 'Time-Out' or reflection break option. This feature allows blocking access to one's account for defined periods, which can range from a minimum of 24 hours to a maximum of six weeks. During this period, the account will remain frozen, the user will not receive any promotional material via email or SMS, and will not be allowed to make deposits or participate in any activities.

Temporary or Permanent Self-Exclusion

Should difficulties become more serious and the user believes they have lost control over their entertainment experience, we encourage the use of the self-exclusion tool. Self-exclusion is a drastic and strongly binding measure. It can be set for longer periods, such as six months or a year, or permanently. During the self-exclusion period, the account will be completely disabled and cannot be reactivated under any circumstances or for any reason before the natural expiration of the chosen term. Furthermore, we will take proactive measures to remove the user's address from our marketing mailing lists, in order not to solicit their return to the platform.

Permanent Account Closure

In addition to temporary suspension options, every user retains the unquestionable right to request the permanent closure of their account at any time, for any reason or even without providing explanations. Account closure will entail the settlement of any remaining sums due to the user, following normal withdrawal procedures. Once permanently closed at the user's request for control-related reasons, the account cannot be easily reactivated.

Maintaining personal well-being involves an honest and objective assessment of one's behavior. We advise paying close attention to the emergence of certain warning signs. If the user feels the need to hide the time or money spent on the platform, if they find themselves lying to family and friends about their activities, if they neglect work, study, or family duties, or if they experience a feeling of restlessness, anger, or anxiety when not connected, it is likely that the activity is losing its entertainment nature. The same applies to the habit of frantically trying to recover previously exhausted funds. Recognizing these signs in advance is the first crucial step to intervene effectively.

If the user believes they need help beyond the preventative tools offered by the platform, we strongly suggest immediately seeking specialized psychological and professional support. There are numerous independent international and national organizations, as well as confidential and free helplines, that provide expert staff specifically trained to offer counseling and therapeutic support to people facing behavioral management difficulties related to online entertainment. We encourage searching online for reputable associations operating in Italy to receive anonymous and qualified advice.

The responsibility for preventing minors from accessing adult services also falls on users who share devices (computers, tablets, or smartphones) with individuals under 18 years of age within the home environment. We urge parents and legal guardians never to leave the platform open and unattended, to keep their login details (username and password) confidential, and not to save credentials using browser autofill functions. It is also advisable to install third-party filtering and parental control software, capable of selectively blocking access to specific websites and content not appropriate for minors.

We are aware that technology alone is not enough. For this reason, we invest considerable resources in the specific training of our customer support staff. Our agents are adequately instructed to recognize early behavioral or linguistic patterns potentially indicative of distress. While in no way replacing professional medical assistance, our team adopts a proactive approach, capable of gently guiding users in difficulty towards the self-control tools provided by the platform or suggesting contact with specialized support organizations.

This Responsible Gaming Policy is subject to continuous periodic reviews and improvements. We reserve the unconditional right to make changes to align with the best and latest industry practices, expert recommendations, or new regulatory requirements issued by Italian authorities. Any changes will take effect immediately upon publication of the updated version on this page. For further information, assistance in configuring limits, or for general support inquiries, our team is always reachable via email at: [email protected].